Policies

Personal use

The user must use the site and its content only for educational purposes, and must not use them for any illegal or unauthorized purpose.

Intellectual Property

Elite Training Center reserves all intellectual property rights related to the content provided on the site, and may not be copied or distributed without prior permission.

Responsibility

We are not responsible for any losses or damages resulting from the use or inability to use the site or the content provided.

Modification of Terms

We reserve the right to amend these terms and conditions at any time without prior notice, and users will have to review these terms periodically.

Acceptance of Terms

 Use of the Site shall be deemed as acceptance of these Terms and Conditions.

The attendance policy at Elite Training Center to clarify the organizational procedures for synchronous electronic attendance, as synchronous electronic attendance refers to the virtual presence in virtual classrooms and ensuring the trainee's presence in real time for the lesson, so organizational policies and procedures have been developed for synchronous electronic attendance, which are as follows:

• Online attendance through virtual classrooms is equivalent to regular attendance.
• Attendance hours are provided through synchronous virtual classes at a minimum of 25% of the program/course hours when providing asynchronous electronic training in programs of more than one month.
• Attendance hours are offered through synchronous virtual classes with a minimum of 25% of the program hours in the case of blended learning (whether virtual or regular attendance) in programs that are longer than one month.
• Commitment of everyone to attend according to the time plan of the training program.
• The trainee must attend at least (.70%) of the hours allocated to the program in which he is registered.
• The attendance and absence of trainees in lectures are automatically recorded, documented and followed up upon entry into the virtual classrooms.
• In the event that the trainee does not comply with the minimum percentage of "electronic attendance" - which has been approved - this will lead to the application of the following procedures:
  • Excused absence: The training session is attended in the next session and the certificate is suspended until the attendance of what has been absent from it.
  • Unexcused absence: In the event that the percentage of absence is exceeded without an excuse, the trainee is not urged to obtain a certificate of completion of the developmental course.

This attendance policy applies to all trainees enrolled in in Elite Training Center , and we are committed to ensuring the application of this policy, as well as all employees in the entity, and any violation of this policy exposes the violator to disciplinary action according to the procedures followed at Elite Training Center.

This policy aims to clarify the importance of all beneficiaries of Elite Training Center services' commitment to integrity in the electronic training environment, the forms of integrity violations, and the procedures and penalties taken by Elite Training Center when integrity is violated in the electronic training environment, and to reduce the incidence of such violations.

The concept of integrity and the importance of adhering to it:
Integrity is essential in all dealings within the entity, emphasizing the importance of truthfulness and honesty for every individual in the electronic training environment, including trainers, trainees, and administrators.
Integrity is an ethical system that provides guidelines for employees, trainers, and trainees to regulate their conduct. It encompasses various aspects, including confronting cheating during tests, stealing research, presenting projects that are not original, manipulating results, exercising bias, falsifying documents, or circumventing laws. Therefore, any act that infringes on the rights of others and contributes to offering false information or projects that lack authenticity is a breach of integrity.

Forms of integrity violation:

• Exploiting cooperation.
• Impersonating another trainee to participate in training activities.
• Copying or reproducing the work of others without indicating the source.
• Unauthorized access to electronic training systems and software.
• Posting or sharing trainees’ content without their permission.
• Spying on their activities and interactions across training platforms.
• Sending abusive or threatening emails.

Procedures and penalties taken by the Elite Training Center when integrity is violated in the electronic training environment, and to reduce the incidence of such violations:

• In cases of academic dishonesty or plagiarism, penalties may include temporary or final dismissal from the training program.

This policy applies to all beneficiaries of services of the Elite Training Center , and we are committed to ensuring the application of this policy, as well as all employees in the entity, and any violation of this policy exposes the violator to disciplinary action according to the procedures followed at Elite Training Center.

The principle of intellectual property is concerned with the protection of human creations and innovations, which include trademarks, inventions, copyright, copyrights, models, concepts, databases, designs, drawings and others.

Intellectual Property Rights and Copyright in the E-Training Environment:

Intellectual property rights are a set of legal rights that protect the works of authors and creators from being reproduced and exploited by others without their consent.

Principles of Intellectual Property Rights at Elite Training Center:

•  The entity is committed to intellectual property rights and publishing in what is published on the training platform.
•  Instructors and the like are committed to property rights when developing content.
• In the case of using open content, the source is mentioned.
• The entity is committed to examining the content of all courses or programs and the work of trainees and ensuring that they are free from intellectual property violations.

The policy of Elite Training Center in allowing the publication of content:

•  It is prohibited to post any content that is exposed to people or institutions or portrays them in a bad way.
• It is prohibited to infringe by publishing or quoting content with intellectual rights without permission or consent.
•  It is prohibited to publish any content contrary to religious or moral teachings.
•  It is prohibited to publish any content that affects national unity (racial, sectarian, tribal...).

Actions taken by Elite Training Center :In the event of a violation of intellectual property rights:

• Anyone who uses the training programs with their names or components, or who transfers, quotes, copies, displays or publishes in any way is subject to legal accountability.
• These principles apply to all beneficiaries of the services of the Elite Training Center and we are committed to ensuring the application of these principles, as are all employees in the entity, and any violation of these principles exposes the violator to disciplinary action according to the procedures followed at the Elite Training Center in accordance with the procedures of the Saudi Authority for Intellectual Property.

These principles apply to all beneficiaries of the services of the Elite Training Center , and we are committed to ensuring the application of this policy, as well as all employees in the entity, and any violation of this policy exposes the violator to disciplinary action according to the procedures followed in Saudi Arabia. Elite Training Center in accordance with the procedures of the Saudi Authority for Intellectual Property.

Mechanisms for achieving integrity (examining trainees’ work, preventing fraud, and preventing identity theft).

The Elite Training Center follows several mechanisms to prevent the impersonation of the trainee’s identity and ensure that the trainee himself attends and carries out the tasks and activities, The Elite Training Center also follows several mechanisms for examining trainees’ work and preventing fraud. This ensures integrity in the electronic training environment.

To prevent identity theft, we follow the following mechanisms:

• Register trainees directly in virtual classes, turn on the camera, and log in with one username and account only.

The tool used to prevent impersonation in the training platform:

•  Verify the email registered on the training platform.
  

To examine trainees’ work (research, projects, homework, etc.) and ensure their integrity, we follow the following mechanisms:

• Activating weekly discussions on assignments and activities with the course instructor to ensure that the student understands and is familiar with whether he actually submitted the assignment. Within the weekly assignments, we find mainly oral discussions.

To prevent cheating in electronic tests, we follow the following mechanisms:

•  The center offers non-exam developmental courses that last less than a month.

The tool used to prevent fraud in the training platform:

• The center offers non-exam developmental courses that last less than a month.

A mechanism for measuring the level of satisfaction of beneficiaries with the provision of programs in the e-training style

The Elite Training Center improves its practices in providing electronic programs by following a clear mechanism to measure the level of satisfaction of beneficiaries represented in the following:

The objective of measuring beneficiary satisfaction:

Identify the satisfaction of trainees and trainers with the training programs and proposals that can contribute to the effectiveness of the performance of the courses provided, as knowing the opinion of the beneficiaries of the main site services, the training platform, the courses provided, their observations and suggestions contribute to making the appropriate decision in a timely manner from the site management and the training platform and contribute to the development of the e-training process remotely

Tool used to measure the level of satisfaction of beneficiaries:

• Questionnaires after each development cycle.

Target group(s)

• Trainers – Trainees

Axes through which the level of satisfaction will be measured:

• Technical and Educational Support.
• Trainer in E-training Environment.
• Interaction and Feedback.
• Measurement and Evaluation.
• General Satisfaction.

Measurement time and mechanism:

After the completion of the development courses for the trainees and periodically for the trainers during the courses and after the completion of the development courses.

The results of measuring the level of satisfaction are used in:

•  Developing the Academy's Infrastructure.
• Developing and qualifying trainers and modifying and evaluating negative points.
• Measuring the mental image of the Academy among the beneficiaries.
  

The Elite Training Center follows the following mechanism for submitting complaints and suggestions and how to deal with them:

Complaints and suggestions are submitted through the following means of communication::

• Through the website https://elitecenter-sa.com/
• By calling the official numbers published on the website: 0550938588 - 0550938531 - 0551716014

The method used by the entity to deal with complaints and suggestions::

1- Call the official numbers or send a message via WhatsApp or an email to the following email (info@elitecenter-sa.com).

• A customer service representative will answer the call and register the complaint.
• Make sure you provide all details related to the complaint clearly and accurately.

2- Send a written complaint

• You can send an email to the mail designated for receiving complaints.
• Make sure to include all important details such as (your name, phone number, details of the complaint.)
• You can also submit a complaint via the form available on the center’s website.

3- Follow up and inquire about the status of the complaint

• After submitting a complaint, follow up with the center to ensure it has been resolved.
• If you do not receive a satisfactory response, you can contact us again to inquire about the reason for the delay.

Duration for closing complaints:

• One week from the date of registering the complaint.

The procedure to be followed if the request exceeds the time specified for a response (the policy of escalating the request in the event of a non-response within the specified period):

If the specified period exceeds without a response. Here are the steps to follow in this case:

1. If the complaint is not responded to on time, the matter will be escalated to the direct supervisor or head of the department concerned.
2. A second reminder will be sent to the responsible party requesting that they respond to the complaint within an additional 3 working days.
3. If there is still no response, the matter will be raised to the directly superior official, e.g. (department director or executive officer), with an explanation of the delay in response and the urgent need to resolve the complaint.
4. The complaint is followed up until a final solution is found or appropriate measures are taken against the negligent party.

The technical support policy aims to clarify the procedures and information related to providing technical support services to beneficiaries of services of the Elite Training Center to support them when technical problems occur that hinder the continuation of the training process.

The management of the Elite Training Center it is committed to providing technical, technical and educational support to all beneficiaries of the learning management system/training platform in all programs on an ongoing basis through the channels available and published on the entity’s website/training platform, which is:

Technical Support Channels:

Services Covered by Technical Support: 

• Data analysis and feedback to improve the online training experience.
• Contributing to developing strategies and methods of communication and online training.
• Assist in scheduling and organizing online training sessions.
• Providing technical support to trainees during training sessions.
• Technical support for systems and applications used for online communication.
• Responding to inquiries and reservations for trainees.

Expected time to respond to technical support requests: 

• Technical Support requests are responded to within 24 hours from the date of the request/inquiry.

Technical Support team working hours:

• Official working hours from 8 am to 4 pm.

The procedure to be followed if the request exceeds the time specified for a response (the policy of escalating the request in the event of a non-response within the specified period):

• Contact the General Manager directly.

This policy applies to all beneficiaries of services of the Elite Training Center , and we are committed to ensuring the application of this policy, as well as all employees in the entity, and any violation of this policy exposes the violator to disciplinary action according to the procedures followed at Elite Training Center.